Frequently Asked Questions

Do you test on animals?

Absolutely not! We are 100% cruelty free. (Our Yorkie-Poo mascot named Brody wouldn't have it any other way. ) 

What are your candles made with?

All of our candles are hand-poured in New England using an all-natural, vegan coconut & soy wax blend. Our wicks are 100% lead-free cotton, and all fragrance oils are carefully crafted meeting rigorous IFRA certification standards.

What is Your Return & Exchange Policy

We want you to be over-the-moon with your purchase. Due to the nature of our products, all sales are final. However If there are defects with your candle or it became damaged during shipment, we will replace it for you free of charge. Just shoot us an email hello@prestonkonradhome.com and well sort it.

Where do you ship?

We currently ship to customers in the United States. Check back for updates!

How long does it take to process my order?

Once you place your order, you will receive a handy confirmation email. Your order will be processed by the team within 1-3 business days.. If you happen to place your order during weekends and holidays, please allow 3 business days  for your order to be processed. Once your package ships, we’ll shoot you a shipping notification via email where you can track your order.