Candles should be simple. We hope to answer any questions you may have right here.
Do you test on animals?
Absolutely not! We are 100% cruelty free. (Our Yorkie-Poo mascot named Brody wouldn't have it any other way. )
What are your candles made with?
All of our candles are hand-poured in New England using an all-natural, vegan coconut & soy wax blend. Our wicks are 100% lead-free cotton, and all fragrance oils are carefully crafted meeting rigorous IFRA certification standards.
What is Your Return & Exchange Policy
We want you to be over-the-moon with your purchase. Due to the nature of our products, all sales are final. However If there are defects with your candle or it became damaged during shipment, we will replace it for you free of charge. Just shoot us an email firstname.lastname@example.org and well sort it.
Where do you ship?
We currently ship to customers in the United States. Check back for updates!
How long does it take to process my order?
Once you place your order, you will receive a handy confirmation email. Your order will be processed by the team within 1-3 business days.. If you happen to place your order during weekends and holidays, please allow 3 business days for your order to be processed. Once your package ships, we’ll shoot you a shipping notification via email where you can track your order.
Frequently Asked Questions
What is the best way to burn my candle?
A long-lasting candle starts with the first burn. Make sure the first wax melt creates a pool that reaches all sides of our gorgeous vessel before extinguishing, otherwise you may be left with a tunneled candle. (shoot us a note if that happens and we’ll tell you our secret hacks to fix it)
Future Burns: We recommend burning your candle long enough to allow the wax melt pool to fully reach all sides of the vessel evenly. We suggest allowing the wax to fully cool between burns.
Give Good Wick: Trim your wick to ¼ of an inch every time you burn your candles. Unruly & crooked wicks lead to higher flames, tunneling, uneven burns and soot, yuck! Be careful to not trim your wick too close to the wax base, as it may lead to damage and prevent the candle from burning properly.
I love the candles! Can I sell them in my store or online shop?
We love that you love them! However, products purchased from Preston Konrad Home are exclusively for personal use and may not be re-sold or used for commercial purposes. Interested in wholesale distribution of our candles in your store or online shop?